Privacy Policy
Lux Casa Privacy Policy
Lux Casa Pty Ltd (Lux Casa, we, us, our) and its Related Bodies Corporate (as defined in the Corporations Act 2001 (Cth)) always respects your privacy. Please find our Privacy Policy detailed below. It explains how we collect your personal information and how we use, store or distribute that information.
We acknowledge the importance of privacy in respect to our customers’ personal information. We are committed to managing your personal information in accordance with the Australian Privacy Principles in the Privacy Act 1988 (Cth) (Privacy Act). For more information, please visit www.privacy.gov.au.
In this Privacy Policy:
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“personal information” has the meaning set out in the Privacy Act, and (in summary) means information or an opinion about an identified individual or an individual who is reasonably identifiable, whether true or otherwise;
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“sensitive information” has the meaning set out in the Privacy Act, and includes certain specific types of personal information such as health information, and information about a person's racial or ethnic origin, sexual orientation or practices, criminal record, religious beliefs or affiliations, political opinions, membership of a political, professional or trade association, and biometric and genetic information.
Where your personal information is collected, it will be done so in a fair and lawful manner, and not in an intrusive way. Where it is reasonably practical to do so, we will collect your personal information directly from you. However, in certain cases we may collect personal information from publicly available sources and third parties, such as suppliers, recruitment agencies, your employers, contractors, our clients, business partners, referees, government bodies (e.g. police checks, if required), academic and professional bodies (e.g. to validate details and currency of qualifications).
If you choose not to provide your personal information to us, it may restrict our ability to provide you with the service you require.
Types of information we collect
The types of personal information we collect about you depend on the circumstances in which the information is collected. Typically, the types of personal information we may collect about you include your:
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name
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age
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contact details such as email, telephone number and facsimile
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gender
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hobbies and interests
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income
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mail and residential address
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purchase history
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if you make a purchase, credit card and/or banking details – however, such information is collected and processed by our payment processing provider and not by us directly
If you are an individual contractor to Lux Casa or apply for a role with us, we may also collect information relevant to your engagement with us, including your qualifications, length of engagement, resume, current and former employment details, pay rate and salary, bank details, feedback from supervisors, training records, and logs of your usage of our equipment (e.g. phones, computers, and vehicles).
We only collect sensitive information about you with your consent, or otherwise in accordance with the Privacy Act 1988 (Cth).
If you do provide sensitive information to us for any reason (for example, in the case of an injury on our premises), you consent to Lux Casa collecting that information and to us using and disclosing that information for the purpose for which you disclosed it and as permitted by the Privacy Act and other relevant laws.
In addition to the types of personal information identified above, we may collect personal information as otherwise permitted or required by law.
If you provide us with personal information that we have not requested (unsolicited personal information), we will, unless otherwise required or permitted by law, delete or destroy it as soon as practicable after receiving it.
When Personal Information Is Collected
Some examples of when Lux Casa may collect your personal information include, but are not limited to, when you:
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purchase goods from us
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contact us for information or a quote, including via our website (including www.luxcasa.com.au)
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complete a survey
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enter a promotion or competition
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subscribe to a mailing list or newsletter
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attend a Lux Casa event
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apply for a job or other role with us
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communicate with us via correspondence (whether in writing or electronically), including telephone, email, social media platforms, or other means
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use or engage with any of our services
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as otherwise reasonably required to manage our business operations
If you would like to confirm whether we are collecting your personal information, or would like more detail, please refer to the “Contacting Our Privacy Officer” section below.
Cookies
We use cookies to recognise you each time you visit our website and to track which pages you access while browsing. This allows us to better understand user behaviour and improve your online experience with Lux Casa.
Cookies are small data files that a website transfers to your device for record-keeping purposes. While cookies do not personally identify you, they do identify your unique browser or device signature.
You can choose to disable cookies by adjusting your browser settings. However, please note that disabling cookies may limit your ability to use certain features of our website.
Our Purposes for Handling Your Personal Information
As a general rule, Lux Casa only collects, uses, and discloses personal information for purposes that are relevant and reasonable in the circumstances. The specific purpose for handling your personal information will depend on how and why the information is collected. Wherever practical, we aim to inform you at the time of collection why we are collecting your information, how we intend to use it, and to whom it may be disclosed.
We may use or disclose your personal information:
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for the purposes for which we collected it (and other related purposes you would reasonably expect);
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for other purposes to which you have consented; and
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as otherwise authorised or required by law.
In general, we collect, use, and disclose your personal information so that we can deliver our products and services effectively and operate our business efficiently.
Some specific purposes for which we collect, hold, use, and disclose personal information include:
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to process your orders and deliver furniture and other products to you;
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to manage customer service interactions, including inquiries, returns, warranties, and repairs;
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to send you marketing communications and promotional offers (e.g. product launches, sales, or event invitations), where you have consented or where permitted by law. If you prefer not to receive these communications, you may unsubscribe or contact our Privacy Officer to be removed from our mailing list;
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to consider job applications, freelance engagements, or other professional relationships;
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to improve our website functionality, user experience, and the quality of our products and services;
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to manage competitions, giveaways, and trade promotions;
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to request your feedback and measure your satisfaction with our products, website, or customer experience;
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to comply with our legal obligations under Australian consumer, privacy, and commercial laws;
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to ensure the safety and security of our team, premises, and website;
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to handle disputes, complaints, or claims involving you or us; and
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to contact you regarding any of the above, including via email, SMS, phone, mail, or other permitted methods.
Disclosure of Your Personal Information
Any personal information provided to Lux Casa may be disclosed to third parties where reasonably necessary to achieve the purposes for which the information was collected, as outlined in the previous section. These third parties may include:
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Third-party service providers, including logistics and delivery companies, IT and cloud storage providers, payment gateway providers, marketing and analytics platforms, and customer service software providers — all of whom support our operations and help us deliver products and services to you;
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Government agencies, regulators, or law enforcement bodies, where required or authorised by applicable laws and regulations, including the Privacy Act 1988 (Cth);
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Our related entities, if applicable, for internal administrative and operational purposes;
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Our professional advisers, such as accountants, auditors, legal representatives, and insurers, for the purpose of obtaining professional services;
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Third parties you have authorised, directed, or otherwise consented to, such as referees in a job application process or recipients named during customer service interactions;
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Potential acquirers or investors, in the unlikely event that Lux Casa, or part of its business or assets, is proposed to be sold, merged, or acquired. In such a case, we may disclose relevant personal information to the potential acquirer and their professional advisers as part of the due diligence or transaction process.
We will only disclose your personal information:
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with your consent;
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for purposes you would reasonably expect;
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as required or authorised by law.
All third parties who access your personal information are expected to comply with Australian privacy principles and are only given access to information necessary for them to fulfil their specific obligations.
Protecting Your Personal Information
Lux Casa takes reasonable steps to protect any personal information we hold from misuse, interference, loss, and from unauthorised access, alteration, or disclosure. To ensure the safety of your personal data, we implement security measures such as controlled access to our business premises and office spaces, as well as IT security practices, including password protection, firewalls, encryption, and other monitoring procedures.
However, please note that no data transmission or storage system can be guaranteed to be 100% secure. While we take significant precautions, we cannot guarantee the security of your personal information. You are responsible for maintaining the confidentiality of your account details, such as usernames and passwords. If you believe there has been a security breach involving your personal information, please notify us as soon as possible.
We will destroy or de-identify your personal information once it is no longer necessary for the purpose for which it was collected or as required by law. In some cases, we may retain personal information for legitimate business purposes (e.g., to comply with legal obligations or for quality assurance processes).
Access to and Correction of Your Personal Information
You have the right to access the personal information we hold about you, subject to certain legal restrictions or exemptions. If any such restrictions apply, we will inform you of the reasons for this at the time of your request.
Lux Casa takes reasonable steps to ensure that your personal information is accurate, complete, and up-to-date. However, we rely on you to notify us of any changes to your personal information. If your details change or if you believe the personal information we hold is inaccurate or incomplete, please contact us as soon as possible so we can update your information accordingly.
To request access to or correction of your personal information, please send a written request to our Privacy Officer using the contact details provided below in the "Contact Our Privacy Officer" section.
Unsubscribing or Opting Out
If you wish to unsubscribe or opt out from receiving our newsletters or marketing communications at any time, for any reason, please follow the instructions provided at the bottom of any marketing email or communication. Alternatively, you can email our Privacy Officer directly to request that you be removed from our mailing list.
Complaints
If you wish to make a complaint about a breach of this Privacy Policy or the Australian Privacy Principles under the Privacy Act 1988 (Cth), you can contact our Privacy Officer using the contact details below. You will need to provide us with sufficient information regarding your complaint, including any supporting evidence.
Once your complaint is received, it will be referred to our Privacy Officer, who will investigate the issue and determine what steps (if any) we will take to resolve the matter. We will contact you if we require any additional information and will notify you in writing of the outcome of the investigation.
If you are not satisfied with our response, you may contact us to discuss your concerns further, or you can lodge a complaint with the Office of the Australian Information Commissioner via www.oaic.gov.au.
Changes to the Privacy Policy
Lux Casa may update this Privacy Policy from time to time. We will post the updated version on our website. It is your responsibility to review the Privacy Policy periodically to ensure you are aware of any changes.
Your continued use of our services (including online services), requesting assistance, or providing us with additional personal information (either directly or through an authorised representative) after any revisions to this Privacy Policy will be deemed as your acceptance of the updated Privacy Policy.
If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact our Privacy Officer using the contact details provided below.
Contact US
Lux Casa Pty Ltd & Cherrycom Worldwide SL
122 O'Riordan Street Mascot NSW 2020
Telephone: +61408587463