Shipping & Delivery
Terms and Conditions
This page sets out a summary of the Lux Casa Terms and Conditions, which are located here. Please refer to the Lux Casa Terms and Conditions for full shipping & delivery terms.
Delivery and Collection
You may place an order with Lux Casa online or in-store for delivery by Lux Casa (provided the delivery location is within our serviceable area) or for collection by you or any transport carrier you engage.
Unless we advise otherwise, any applicable delivery fees will be calculated and applied at checkout.
Here is an Exciting News from Lux Casa!
As Lux Casa is in its exciting new opening phase, we are offering FREE home delivery and installation for all large interior furniture orders (include sofa, beds, cabinet, dinning tables etc) across our website! This special offer covers all Sydney Postcodes.
Enjoy our premium service while you shop, and let us take care of the delivery and installation for you, absolutely free! And any decoration orders you can purchase online and pick them up directly from our showroom!
We will contact you when your item is ready for collection or delivery to arrange a collection or delivery date. We will use all reasonable efforts to deliver your items, or make your items available for collection, by such agreed delivery date. You cannot change or cancel the agreed collection or delivery date without our consent.
Where Lux Casa will be delivering your items, you will be advised, at least 48 hours before the agreed delivery date, of the four-hour window (during business hours) in which your items will be delivered. It is your responsibility to advise us of any issues, difficulties, or specific requirements associated with delivery. You must ensure that we can safely deliver your items, and that the items will fit through all required access points (such as doorways and staircases). We will deliver your item to the address specified in your order. It is your responsibility to ensure that you provide us with your correct delivery address, contact number, and email address. We cannot deliver items under the same order to multiple delivery locations, and if this is required, a separate order will need to be placed for each desired delivery location.
Order Lead Times
While we endeavour to display accurate lead times, and use all commercially reasonable efforts to deliver your items by the agreed delivery date, our lead times and delivery dates are estimates only and may be subject to change, particularly in response to any supply chain issues that are out of our control.
90% of the products on the website are customized pre-sale items. After customers complete the payment, delivery will be arranged within 6-8 weeks, with the longest delivery period not exceeding 12 weeks. For some in-stock products, the delivery time is approximately 1 week.
We will notify you if we are unable to fulfil your order or deliver the items by the agreed delivery date, and you may elect to cancel your order and receive a refund or gift card for the value of the cancelled items.